It was officially announced that DroneBase will now be known as Zeitview. You may have received an email about the announcement which you can revisit here. Below are a few questions we received from pilots so far.
Is the email really from Zeitview (DroneBase)? Is this a scam?
ANSWER: No. This is not a scam and the email is from Zeitview (formerly DroneBase). Some may have received an email in another language or in another format but all are from Zeitview. You can feel free to reply to that email or click any links within it. The official announcement on our website is viewable in English.
Do I need to download a new app?
Do I need to create a new account and transfer all my missions and information?
ANSWER: No. You do not need to download a new app or start a new account. All your information will remain in the same app. Just make sure you have the latest version installed and your device is up to date.
Will I still get missions?
Will there be a new process for missions or a new setup for pilots in different regions?
Will there be new training?
Will anything be changing for pilots?
ANSWER: No. Missions and training will be sent out the same as before.
Why do I still see “DroneBase”?
How do I get in contact with the Zeitview team?
ANSWER: You may still see DroneBase as we continue to make updates across our platform. This will take some time but anything operating under DroneBase will continue to do so under Zeitview. If you experience any issues with certain web links, email addresses, etc you can reach out to the same firstname.lastname@example.org email for assistance.
When and how will I know about any other changes that have been made?
Pilots may be redirected to any new web address or web page when clicking on or searching anything DroneBase. Pilots may also receive an email reply or notification about where to go to access certain resources or items should the existing locations change.
I'm not able to send an email to support.
I receive an error message when trying to email support.
ANSWER: Pilots can still email email@example.com for support. That address has not changed. If your emails are getting kicked back then that may be an issue with your personal email or browser security settings. All emails should be working as normal at this time.
I keep getting a blank screen when I try to access my missions or profile.
ANSWER: If you're trying to upload or update your profile but getting a blank or white screen then try using another device or browser. The website should be working better than the app as long as you have the latest updates on your device and browser. Google Chrome typically works best but you can try Firefox, Safari, or MS Edge. We are still making updates to our platform so you may need to consistently update the app and/or clear your cache, cookies, or history in order to see the latest changes.
I'm receiving email notifications from firstname.lastname@example.org but when I reply my email bounces back.
ANSWER: Please continue to reach out to email@example.com for pilot support. If you're trying to reply to an email notification then either change the recipient email address to firstname.lastname@example.org or just CC email@example.com.