Insurance Mission Problems Onsite FAQ

Here are the answers to the most common questions that pilots ask:

If the homeowner is not present can I shoot the property?

Yes, you can shoot. However, please ensure you are at the correct property before beginning.

I arrived onsite and the roof is covered (snow/tarp/debris). Should I still shoot?

Please contact us at eagleview@dronebase.com. We will provide further guidance upon clarifying the situation.

I arrived onsite and I can't access the backyard (locked gate/pet loose). Should I still shoot?

Please contact us at eagleview@dronebase.com. We will provide further guidance upon clarifying the situation.

The pilot instructions say to call the homeowner before I arrive but I can't find their name or phone number.

The homeowner's information is added to the mission details page after you have accepted the mission. Therefore it will not be in the original email that was sent out informing you of the mission. It should be at the bottom of the Additional Information section when you log into your pilot dashboard on the app or your computer.