Welcome to Zeitview Pilot Onboarding. Because our customers have different requirements to complete each mission, we want you to be fully prepared to have smooth and successful missions. Here’s what to expect next…
Trakstar Online Training
If and when you’re eligible for a Training Mission, you’ll receive an email invite to an online training course from Trakstar. The online training is free & required for specific types of paid missions. Make sure your Pilot Profile is completely filled out and continually kept up to date so we can determine your eligibility for Training Missions. Be sure to use your Zeitview Pilot account email address when logging in to Trakstar.
Q: My profile is complete. Why have I not received any Trakstar training?
A: At this time training is made available to pilots on an as-needed basis. After you accept a client mission, the relevant materials and/or courses will be sent to you. Training must be completed before the mission is flown.
Q: What if I can not log in to Trakstar?
A: Email email@example.com and we will provide assistance.
Q: What do I do if www.Trakstar.com is not working
A: Disable ad blockers and make sure java script is enabled. If this does not work email support@Trakstar.com
Q: What do I do if I fail a course?
A: You can reset the course and take again util you get 100%. After resetting you will need to go through all of the slides again. Do not submit a quiz with incorrect questions or you will need to retake the course.
Q: What do I do If I can not get a question correct?
A: Do not submit the course. Take a screen shot of the question and email firstname.lastname@example.org. We will assist with this question.
Q: Can I revisit the series after I complete it?
A: Yes. You will be able to access this information at any time.
Q: What do I do if I no longer want the material or to receive emails?
A: Email email@example.com with the email used in your Trakstar account and ask to be removed. You will no longer have access to this material.
Checkr Background Check
Be on the lookout for an email invite to a free background check from Checkr. This is a requirement for certain Zeitview clients.
Q: What is required to complete a Background Check?
A: First Name, Middle Name, Last Name, Date of birth, Social Security Number, Current Zip Code, Phone Number, Email.
Q: How long does a Background Check take?
A: 3-5 Business days.
You’ll be asked to complete a Zeitview Training Mission via email and your dashboard. This is designed to train & test you on the required shot list for certain Missions. Training Missions will require you to have the Zeitview Pilot App, fly your drone, and upload assets at pilots.Zeitview.com.
The requirement(s) above must be completed to obtain certain badges. If there are multiple requirements above, you must complete them in this order.
Please email firstname.lastname@example.org with any questions.
Q: Where do I fly a training mission?
A: Fly a training mission on your own property or a property you have approval to fly on.
Q: What if my property is in controlled airspace?
A: If your property is in controlled airspace fly your training mission on a property you have approval to fly on in uncontrolled airspace
Q: Do I get paid to fly a training mission?
A: No. Flying and completing a training mission significantly increases your chance of receiving relevant Client Missions in your area.Upon completion of a Training Mission, Zeitview provides feedback to Pilots and will add a specific badge to their Pilot Profile qualifying them for Client Missions.
Q: How long do I have to complete a training mission?
A: Fly at your earliest convenience weather permitting.
Q: When will I receive feedback from my training mission?
A: ASAP depending on mission volume. Typical wait times are less than 5 business days.
Q: What do I do If I have completed Trakstar and Checkr but still have not received a Training Mission?
A: Training Missions are typically sent 24-48 hours upon completion of Checkr. If you have not received a Training Mission after 48 hours check your account to confirm you have a google verified address and that your email address lines up with you Zeitview pilot profile. If everything is correct email email@example.com